Customer Experience Specialist, Voice of Customer

24.1.2022 | Avoimet työpaikat


Blueprint Genetics is a leading clinical genetic testing company aspiring to bring world-class genetic knowledge to mainstream healthcare. As our company continues to grow, we are looking for an enthusiastic, service-minded Junior Customer Experience Specialist to join our Customer Experience team. In this role, you will have the opportunity to develop the customer journey, innovate touchpoints, and help bring our customer experience to the next level.

Job Description

As CX Specialist, you will get to work on various CX related tasks with an emphasis on Voice of Customer and design research. In this role, you will implement designs based on customer insights to ensure a positive customer experience through the different touchpoints of the Customer Journey. You will play a key role in making sure we continue delivering the exceptional customer experience we offer today and developing it further together with the rest of the skilled Customer Experience Team.

Your main tasks will include: 

  • Developing and maintaining the ordering and reporting touchpoints and processes together with CX, Client Services and Production Services, Sales, and Marketing
  • Gathering and using customer insights and market analysis to define and prioritize requirements for different touchpoints
  • Developing and maintaining our customer insight funnels
  • Coordinating cross-functional projects and following up on tasks, schedules, and targets during specific projects
  • Developing and implementing the ordering and reporting processes through service design thinking approach

The ideal candidate has:

  • 1 or 2 years of work experience in a similar position, for example from market research, UX research, service design
  • A Bachelor’s degree or higher in Business, Marketing, Service Design, Biosciences or other relevant fields of studies
  • Experience in Voice of Customer data collection and management
  • Desire to learn and understand the genetic testing market, the science behind it as well as the brand
  • Ability to reliably deliver multiple projects on strict deadlines with strong attention to detail and focus on quality
  • Research and analytical mindset with the ability to draw conclusions and turn them into concrete actions
  • Excellent verbal and written skills in English is required
  • Strong collaboration skills and experience from a cross-functional role

We are looking for colleagues who are committed to finding the best solutions possible for our customers. Since these are new positions in a recently established team, we are looking for someone with a hands-on approach, and some experience with standard design methods, but more importantly, eagerness to continue learning. We are working in an international and high-growth environment, so we aspire to find team members who have adaptability to change and eagerness to learn and grow with us. 

What we offer

We offer you meaningful work in an open, flexible, and collaborative company that values continuous learning. You’ll work with highly motivated colleagues and experts with versatile backgrounds, whilst having an opportunity to develop CX enhancing solutions at the forefront of health and life sciences. This new position provides a unique opportunity to help us in our mission to bring world-class genetic knowledge to mainstream healthcare.

During the past 18 months we have been working remotely and plan to continue with a hybrid model in the future as well. This is a full-time, permanent position.

How to apply

If you’re interested in continuing the discussion, all you need to do is submit your CV or share your LinkedIn profile with us through our online form. We will be interviewing candidates on a rolling basis and hiring them as soon as we find the ideal candidate. We hope to hear from you soon!

Product Marketing Manager – Structural Cell Biology

20.7.2021 | Avoimet työpaikat


The Mission

You will be a part of the Life Science Business Unit (LSBU) within Material and Structure Analysis Division (MSD) of Thermo Fisher Scientific. The LSBU provides high-value Electron Microscopy workflow solutions for high resolution biological imaging, ranging from atomic resolution imaging of protein complexes to volume acquisition of cellular compartment structures.

The Job

You will lead and drive product marketing for Structural Physiology. This segmented aims to attract cell biologists with a portfolio ranging from Large volume analysis to the powerful context of Cryo Tomography on whole cells and tissues. You will oversee product development (PMP) execution for products in Life Sciences from a marketing perspective interacting with the Product Development Team. Furthermore, you will contribute to building and executing a strong portfolio roadmap, built on market-focused strategy, deep understanding of product life cycles, and a broad business insight.

What will you do?

  • Work with other product managers and marketing managers to establish market requirement documents for structural physiology;
  • Develop value proposition, messaging and go-to-market strategies that resonate with the structural physiology segment, based on deep insight in and organizing around customers’ key scientific questions. Define innovative and creative ways to approach new market segments.
  • Build external networks e.g. in the context of collaborations: establish and manage technical collaborations with (KOL) customers, track milestones and report out on progress;
  • Build internal networks especially with R&D, NanoPort & field applications, marketing teams;
  • Drive improvement in product development processes and execution, identify and resolve roadblocks, apply PPI to monitor and continuously improve efficiency and effectiveness of strategy execution;
  • Provide support to sales and business development teams, support field escalations through coordinating technical expertise, providing an effective interface with R&D and engaging in technical and scientific discussions with customers.

Who We Are Looking For

The successful candidate will possess the following combination of education and experience:

  • Typically, a university degree is required, and a PhD/MBA or other advanced degree is preferred, or a combination of education and experience that demonstrate the required skills;
  • Typically requires at least 5 years of experience in high-tech product management environment;
  • Customer oriented, with a proven ability to build consensus and get buy-in and participation from key stakeholders; strong verbal and written communication skills across all levels and an ability to communicate complex technical concepts to a variety of audiences; fluent in English;
  • Proven ability to interact with cross-functional and cross-cultural teams; great team player who thrives in a matrixed organization, is flexible and deals well with dynamic requirements;
  • Keen interest in commercial, marketing and business aspects;
  • Ability to create a vision for a product, translate it into strategy and execute a value-driven roadmap;
  • Ability to travel internationally (up to 30%), and in possession of a valid passport.