Product Specialist, Molecular Solutions – Roche Diagnostics Oy



Product Specialist, Molecular Solutions

This is an excellent opportunity for you with a degree in natural/biomedical sciences to join the world’s leading supplier in In-Vitro Diagnostics!

We are recruiting a Product Specialist to join our Regional Customer Support Centre in the Finland. The role of the Product Specialist is to provide application and scientific support for products from Roche Molecular Systems business areas (Molecular Diagnostics and Pathology) for our customers in the UK, Ireland and Finland. This position is being offered as either office based in Burgess Hill (West Sussex, United Kingdom) or remote-based in our Roche office in Finland.

The Regional Customer Support Centre offers remote support by handling customer and employee enquiries via the phone or in written form. In addition to identifying and troubleshooting complex issues, the Product Specialist role also includes a variety of support activities including customer training, information and knowledge transfer and on site activities supporting technical support and sales personnel.  

As part of Product Specialist role, you will focus on ensuring customer satisfaction by:

  • Providing remote application support and problem resolution to our customers, who are mainly hospital laboratories, as well as to Roche Diagnostics colleagues in the region
  • Ensuring proper complaint handling and documentation in compliance with our Quality System
  • Conducting customer trainings and providing occasional on-site support as and when required
  • Supporting our sales organizations with instrument demonstrations and technical questions

To be successful as a Product Specialist, you should already have a solid experience using immunohistochemical methods in a routine pathology laboratory setting. You are well familiar with molecular diagnostic methods such as PCR, and preferably, you have performed laboratory work by yourself. You are able to work in a regulated business environment, stay calm under pressure and work smoothly in multi-cultural teams. You are skilled in troubleshooting and have an ability to approach problems analytically and provide resolution guidelines to customers. You ought to have a customer-focused mindset, and a previous experience of customer service could work as your advantage. We hope that you have a degree in natural/biomedical sciences. You should be fluent in Finnish and English, Swedish is considered as an advantage. The role requires frequent travelling abroad. 

We offer you a competitive salary and a first-class industry recognized product training program. The training programs will be designed to develop you as a person and a recognized valuable source of information for our customers. There will be an intensive initial introduction training for the first six months of the position, some of which will be in our European training centers. 

As a Product Specialist for Roche Diagnostics, you will be part the world’s leading supplier of automated diagnostic systems, helping professionals to recommend treatment solutions that deliver superior patient care. We offer you the opportunity to work with great customers, with independent responsibilities combined with the support from our passionate team! 

Please apply on our application page by submitting your English CV and cover letter with salary request by May 22, 2020. For more information, please call Executive Consultant Erkki Lumme, +358 400 916 999 at Nordic Progress Oy.