Technical Support Specialist, Liquid Chromatography Mass Spectrometry at Thermo Fisher – join.com, Vantaa



About the job

As Technical Support Specialist, you will have a key role in supporting our Cascadion™ SM Clinical Analyzer. You will be part of the factory support team based at our Vantaa site (where we manufacture our Clinical Analyzers) and will have a chance to work work with technically advanced instruments in an innovative and international working environment. You will work as part of the onsite factory support team to service and maintain the onsite Clinical Analyzers (used by our R&D team for new product development), whilst also supporting our global team of Field Service Engineers by providing training, technical expertise and troubleshooting support.

While this role is primarily based at our Vantaa, Finland site, fairly regular international travel (up to 20% per month) may be required (when safe to do so).

We offer a fantastic range of benefits to colleagues at our Vantaa site to help you achieve a great work/life balance, including: flexi-time; generous annual leave; vouchers towards various health benefits such as gym membership; and an on-site gym. We also work hard to support our colleagues’ career ambitions, offering great training and development opportunities throughout your career. If you like the sound of that, apply now!

TasksWhat will you do?

  • Perform installation, repairs, preventive maintenance and troubleshooting of Cascadion™ SM Clinical Analyzers and Assays
  • Accurately document, analyze and report support activities
  • Timely handling of technical product support cases and complaint assessment
  • Contribute to the development and delivery of technical training programs
  • Actively participate in product change process, and help to develop and maintain product support documentation and processes

What’s in it for you:

  • Competitive salary
  • Annual Incentive Plan Bonus
  • Flexible benefits package: may include Life Assurance; various Health Benefits & Vouchers; Pension Scheme; Flexi-time & more
  • Excellent career progression as part of a global organization


Who we are looking for:

  • A Degree in Engineering (any discipline) OR a Degree in a Life Science (PhD level preferred)
  • Hands-on experience of liquid chromatography and mass spectrometry (LC-MS) instrumentation, software and applications (essential)
  • Professional experience in servicing analytical or general laboratory instruments (gained either as an Engineer or when working as a Scientist in a lab)
  • Some experience in technical product support within Invitro Diagnostics industry would be an advantage (but not essential)
  • Experience with development of digital technical training programs, including 3D AR/VR/MR applications and solutions (preferred but not essential)
  • Ability and mindset to quickly diagnose and resolve technical analytical problems
  • Ability to work independently and prioritize workload in an effective manner
  • Willing and able to travel internationally; client-focused and customer centric, as duties may include service visits to customer sites
  • Fluent in English (essential); proficiency in Finnish, Swedish, or other European languages an advantage
  • Driving licence preferred (but not essential)

About us:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.

Apply today!